WeddleUp legal page

Shipping & Returns Policy

Last Updated: July 27, 2026

This Shipping & Returns Policy explains how orders placed through weddleup.com (the “Site”) are processed, shipped, returned, and refunded. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1) Shipping

A) Order Processing

Orders are prepared for shipment on business days, excluding weekends and public holidays. During launches, promotions, or holiday periods, processing may take longer. Once an order has entered fulfillment, changes or cancellation may no longer be possible.

B) Shipping Destinations, Rates & Delivery

Available shipping destinations, shipping charges, and any free-shipping offer are shown at checkout before payment. Delivery estimates begin after your order has shipped and are not guaranteed. Carrier delays, weather, customs, and other events outside our control may affect delivery.

C) Tracking

When tracking is available, we will email the tracking details after shipment. Tracking may take time to update after the carrier receives the package.

D) Address Accuracy

Please confirm your name, shipping address, and contact information before placing your order. Contact us promptly if you notice an error. We cannot guarantee address changes after fulfillment begins and are not responsible for delays or loss caused by incorrect information supplied at checkout.

2) U.S. Shipping Offer and Delivery Estimate

Shipping coverage: Delivery is available throughout the United States.
Free shipping: U.S. orders with a subtotal of $300 or more qualify for free shipping.
Estimated delivery: 5–8 business days.
Payment: Payment is due in full at checkout. WeddleUp does not currently offer credit terms such as Net 15 or Net 30. Available payment methods are shown at checkout.

3) Returns

A) 30-Day Return Window

We accept returns of eligible items requested within 30 days after delivery. To qualify, an item must be:

New, unused, and in resalable condition;
Returned with its original packaging, accessories, tags, and labels; and
Accompanied by the order number or other proof of purchase.

B) Non-Returnable Items

Gift cards, personalized or custom-made items, items marked final sale, and items that have been used, altered, damaged after delivery, or returned incomplete are not eligible for return, except where required by law.

C) How to Start a Return

Email support@weddleup.com with your order number, the item you wish to return, and the reason for the return. Please wait for return instructions before sending anything. Returns sent without authorization, or sent to our legal mailing address, may not be accepted.

D) Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law. We recommend using a tracked shipping service because we cannot issue a refund for a return we do not receive.

4) Damaged, Incorrect, Lost, or Delayed Orders

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate remedy.

If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier. Then contact us so we can assist with the carrier inquiry. Carrier investigations may take time and do not guarantee reimbursement.

5) Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds.

If a returned item does not meet this policy, we may decline the refund or deduct an amount reflecting loss in value where permitted by law.

6) Exchanges

We do not offer direct exchanges. To purchase a different item, return the original eligible item and place a new order.

7) Cancellations & Refused Deliveries

To request cancellation, contact us as soon as possible with your order number. A full cancellation is available only before the order enters fulfillment or ships. After shipment, the order must be handled under the return process above.

A refused or undeliverable shipment may be treated as a return. Carrier charges and return shipping costs may be deducted from the refund where permitted by law.